Refund policy

Thank you for shopping at starplug.store. Please read this Refund Policy carefully before purchasing. By completing a purchase, you confirm that you have read, understood, and accepted this policy in full, together with our Terms of Service.

All Sales Are Final — No Refunds

Star Plug sells digital products only. Our products consist of digital content — including supplier access, contacts, lists, guides, and related informational materials.

Due to the instant, irreversible, and informational nature of digital content, all sales are final. We do not offer refunds, returns, exchanges, cancellations, credits, or partial refunds except where required by mandatory applicable law (see Section 2).

This applies, without limitation, to:

Change of mind after purchase;

Failure to read or understand the product description;

Dissatisfaction with the contents of the product;

Lack of expected results, profit, sales, or business outcomes;

Business losses, marketplace bans, or payment-processor issues;

Misunderstanding of what is included in the product;

Inability to use, view, or apply the information provided;

A third-party supplier going out of business, raising prices, becoming unresponsive, or refusing to accept your order;

Any user-side technical issue (device, browser, email, network, or anti-spam).

The value of the product is delivered when access to the Digital Content is provisioned or otherwise made available to you. Accordingly, once access has been made available, a refund will not be issued except where a mandatory consumer right applies.

EU 14-Day Right of Withdrawal — Express Waiver

Under EU consumer law, consumers normally have a 14-day right of withdrawal for online purchases.

However, pursuant to Article 16(m) of Directive 2011/83/EU on Consumer Rights (transposed into Lithuanian law via the Civil Code of the Republic of Lithuania, Article 6.228-10, Part 2, Clause 13), this right does not apply to contracts for the supply of digital content not delivered on a tangible medium where the consumer has expressly consented to immediate performance and acknowledged the loss of the right of withdrawal.

By ticking the consent box at checkout and completing your purchase, you:

Expressly request that delivery of the digital content begin immediately, before the expiry of the 14-day withdrawal period;

Expressly acknowledge and agree that you lose your statutory 14-day right of withdrawal as soon as performance begins (i.e. as soon as access or download is provisioned, whichever happens first);

Confirm that you were informed of this consequence prior to purchase.

Once digital access has been provisioned in line with the above, the 14-day right of withdrawal no longer applies.

Nothing in this policy is intended to exclude or limit any consumer right that, under mandatory applicable law, cannot lawfully be excluded or limited. Where such a right applies, it prevails over anything in this policy.

Digital Access

Access to the product is provided digitally following successful payment, as described on the relevant product page or during checkout.

Depending on the product and method of delivery, access may be provided by email, on a confirmation or thank-you page, through a download link, through an account, or by another digital method made available to you.

It is the customer's responsibility to:

Provide accurate information at checkout where required;

Follow the instructions provided to access the Digital Content;

Check relevant email folders where access information is delivered by email;

Ensure that their device, browser, network, and email settings allow them to access the Digital Content where applicable.

Failure to access Digital Content due to incorrect information provided by the customer, spam filtering, device or browser incompatibility, network restrictions, failure to follow instructions, or another user-side issue does not, by itself, qualify for a refund.

Technical Issues — Limited Exception

If a technical error on our side prevents you from accessing the product entirely, you must contact us within 48 hours of purchase at southsideofficiallt@gmail.com

In such cases, we will work to restore or provide access. Where we are able to restore or provide access, resolution will be by providing the relevant access rather than refund; where we are genuinely unable to provide the purchased Digital Content, a refund will be issued where appropriate.

Refunds are not granted for user-side technical problems, including incorrect information provided at checkout, spam filtering, device incompatibility, network restrictions, or failure to follow provided instructions.

Chargebacks and Payment Disputes

If you believe there is a problem with your order, please contact us first at southsideofficiallt@gmail.com so we can try to resolve it. Most access-related issues can be fixed quickly.

Nothing in this policy affects your right to dispute a charge with your bank or payment provider. However, we ask that you contact us before initiating a chargeback so we have the opportunity to help.

In the event of a dispute, we may provide our payment processor with relevant delivery or access records, checkout consent records (including the Article 16(m) waiver), and access activity to document what was provided.